Frequently Asked Questions
Everything you need to know about your Global Market beauty experience.
Are your beauty products authentic?
Absolutely. At Global Market, we source directly from authorized distributors and the brands themselves to ensure 100% authenticity and freshness for every product we sell.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. We offer expedited shipping options at checkout if you need your beauty essentials sooner.
What is your return policy for opened cosmetics?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If a product arrives damaged, please contact our support team immediately for a replacement.
Do you offer cruelty-free or vegan options?
Yes! We have a dedicated 'Clean Beauty' section where you can filter products by cruelty-free, vegan, organic, and paraben-free certifications.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.